You can delete your My Nail Connection account at any time. Deletion is permanent, your profile, photos, posts, messages, saved techs, and any subscription history will be removed from our systems within 7 days. Active subscriptions are not refunded automatically; if you'd like a refund alongside deletion, mention it in your request.
Option 1, In the app (fastest)
If you have the app installed and can sign in, this is the quickest path. Your account is deleted in seconds.
- Open My Nail Connection and sign in.
- If you're a tech, you'll land on the Tech Portal dashboard. Scroll to the bottom of the page.
- If you're a client, tap the profile icon in the bottom navigation, then scroll to the bottom of your profile.
- Tap the small "Delete my account" link below the Sign Out button.
- Type DELETE in the confirmation modal to enable the delete button.
- Tap "Permanently delete my account."
You'll see a confirmation message and be signed out automatically. Your data is removed immediately on our servers.
Option 2, By email (if you can't sign in)
If you've uninstalled the app, lost access to your sign-in email, or just prefer email, send a request to:
anne@mynailconnection.com
Please include:
- The email address you used to sign up
- Your name as it appears on your account (if you remember)
- Whether you'd like an associated subscription cancellation/refund as well
We process email deletion requests within 7 days. You'll receive a confirmation email when your account has been removed.
What gets deleted
- Your account and sign-in credentials
- Your profile information (name, photo, bio, location, contact details)
- Your portfolio photos and all uploaded images
- Your posts, messages, and saved/favorited techs
- Your subscription and purchase history (records retained only as required by law for tax/financial compliance)
- Any push-notification tokens or device records associated with your account
Note: Some content shared publicly (e.g. posts on the public Discover feed) may have been viewed or saved by other users before deletion. We delete the source content from our servers, but cannot recall copies others may have saved.
Questions?
If you're unsure about deletion or just want help with something else first, email anne@mynailconnection.com and we'll respond within a couple of business days.